City West Housing Trust
City West wanted to stress-test their organisational approach to diversity
City West Housing Trust manages around 15,000 homes in North West England. They were looking for a consultancy to assess their performance on diversity across the organisation.
The regulatory landscape of the social housing sector had changed following the abolition of the Audit Commission. For a forward-thinking organisation like City West, our Diversity in Business Accreditation (DiBA) was the perfect response.
We collaborated with a project team of seven City West staff, beginning with a full document review. We then held two days of on-site interviews and focus groups with staff from all parts of the business, as well as City West customers. Our consultants made sure to link the audit process directly to the day-to-day activities of the business.
We supported City West in refocusing on their legal requirements under the Equality Act, with planning and development, and with identifying next steps.
City West achieved the Diversity in Business Accreditation, testament to the importance they place on inclusion as a social landlord. They have since successfully re-accredited on an annual basis, continuing to embed equalities internally and throughout its supply chain.
“A fantastic organisation to work with. Their knowledge, insight and experience has been invaluable.”
Sign up for our newsletter
Subscribe for access to leading-edge diversity practice, opinion, insight and exclusive event invites.