Ministry of Justice

Developing a Future Chief Executives Programme for the UK’s National Offender Management Service

The Ministry of Justice commissioned us to deliver first-class leadership development for those aiming for Chief Executive positions within the National Offender Management Service (NOMS). They wanted a programme tailor-made to the fast-changing political and economic environments of a sector undergoing a shift from public to private ownership.

The overall aim was to provide their future leaders with a challenging, stimulating and supportive environment that would enhance their abilities and confidence to take on the role of CEO.


Our customised leadership programme combined workshops, master classes, Action Learning Sets and 1:1 coaching sessions.

The sector-specific programme comprised:

  • A 360 skill assessment survey, followed by individual feedback and personal development planning sessions
  • Leadership master classes, with guest speakers from companies including Google and Serco, along with Chief Executives from the public and third sector.
  • Leadership workshops
  • Action learning sets
  • Individual executive coaching sessions.

The workshop themes included:

  • Leadership key skills and behaviours
  • Inclusive leadership
  • Corporate working and service transformation
  • Managing difficult conversations
  • Conflict resolution.

Our programme equipped over 50 senior probation professionals with the skills needed to shape and lead in the new probation sector, including commercial and political awareness, adaptable behaviours and inclusive leadership. It ran successfully for two years, before we launched our own Criminal Justice Leadership Programme.


Four of our delegates progressed to CRC Chief Executive positions, and three to Deputy Directors of the National Probation Service.

"The course has been real, current and relevant. There wasn't a keynote speaker who didn't shed new light on my own leadership. The coaching gave me space and time to think about my own goals and to work out how I was going to set about achieving them."
Jane Browne, Director at Surrey and Sussex Probation Trust
leadership development case study probation