1. Strategic review of equality, diversity and inclusion at Transport for London
TfL commissioned us (in partnership with a well-established transport consultancy) to look at the substantial amount of equality, diversity and inclusion work being undertaken in the organisation. Specifically, TfL wanted to place this work in the context of expected developments in equalities, in London, and in transport as a whole.
Our desk research looked primarily at documents mainly from TfL and the Greater London Authority (GLA). This gave us an in-depth understanding of the role of transport in delivering and promoting equality – and combating social exclusion – in the capital.
We then developed a structured interview questionnaire, which we used in meetings with all the key leaders and managers in TfL. We also interviewed key stakeholders from the GLA. We used these interviews – and our existing knowledge of the organisation – to review the current position internally in relation to the transport industry, and to carry out an analysis of the likely key issues over the next 10 years.
Above all, we wanted to produce a set of recommendations that would enhance the good practice that we had encountered at TfL. We identified areas where the authority could make rapid progress, and others where change could be hard won over a longer period, with a demonstrably positive impact on protected groups. These included building an enhanced understanding of customers and their various needs, and paying even greater attention to integrated transport.
The project lasted three months and the report was delivered on time, to budget and was received very positively.