Constructive Conflict for Managers

Course overview

Knowing how to recognise, understand and resolve issues effectively in a conflict situation is important to your organisation as well as its employees. When employees feel heard and valued, this can impact productivity, retention and wellbeing.

Our one-day Constructive Conflict for Managers course will help build confidence when approaching varying types of conflict that can occur in the workplace. We ensure that you will have a positive environment to discuss the different kinds of conflict that can arise within an organisation and how they can best be managed.

Course dates

We can run this course for your team in-house or get in touch to find out dates for our open courses.

This course is ideal for

• HR teams
• All managers

What’s covered in our Constructive Conflict for Managers course

• Uncomfortable conversations under the spotlight
• What’s the best possible outcome: a template for success
• Having difficult conversations across difference and understanding power dynamics
• The Constructive Conflict Toolkit
• Role play through different characters and scenarios in small groups
• Rehearsing solutions to real life difficult conversations
• Reflections: committing to having a challenging conversation

Enrolment costs

£650 + VAT including lunch and all course materials.
15% discount for non-profits, charities and NHS organisations.

Learn how to manage conflicts at work to your advantage

The difference between constructive and destructive conflict

Destructive conflict can happen when employees begin to project negative emotions, instead of focusing on the problem at hand. This can result in passing the blame onto others and becoming defensive. When conflict is not managed constructively, it can cause a drop in productivity as well as instilling a culture of negativity and competition amongst peers instead of working towards a common goal.

Constructive conflict varies by focusing on the common goal and collaborating with employees to reach an understanding. This can often involve having an open discussion with those involved with a logical, open outlook. Conversations like this can often be mediated by a manager, to ensure any negative feelings are voiced in a positive, clear way.

Why Constructive Conflict is important

When situations are not managed and dealt with in a positive, effective way it can impact your organisation in several ways. The symptoms of unresolved conflict can result in:

• Decrease in productivity
• Team motivation can slump
• Increase in staff absenteeism – when employees feel stressed or unhappy, they are more likely to feel depressive/stressed
• Behaviour change – unresolved conflict can manifest in other ways, employees may not communicate in a positive way with each other affecting overall productivity of the organisation

How to adapt communication for cultural differences, and why is it so important?

A platform to practice

Our one-day Constructive Conflict for Managers course will feature actors, allowing you to experience how conflict can be best managed, as well as opening a dialogue for discussion on best practice. This will allow you to practice your newfound skills as well as receive feedback when tackling a difficult conversation.

Annie Hedge


Elonka Soros

Diversity and Unconscious Bias Consultant

Sue Browning

Inclusive Leadership Specialist

Talk to us about your constructive conflict training requirements