Delivering public services that offer equality of access requires complex decision-making. Organisations face the dual challenge of reduced budgets and the need to serve increasingly diverse communities. In this context, changes to service provision need to be expertly assessed for their impact on different groups.
We work with organisations to embed equality, diversity and inclusion best practice into their service delivery. This ensures they can meet their requirements under UK legislation, including the Equality Act 2010, as well as client contracts and service level agreements.
Our Equality Impact Assessment (EIA) services include:
Our EIA training courses can be delivered face-to-face or via our elearning platform. In organisations where a large number of impact assessments are needed, we can train your in-house learning and development teams in EIA, backed up by our bespoke training toolkits. Your staff will then be able to cascade their learning throughout the business.
We have carried out complex data reviews, equality impact assessments and action planning across the health sector and also in transport, local authorities and trade unions.
Our public consultation for Serco into socio-economic barriers to local communities using the Docklands Light Railway was especially ground-breaking. We have also completed an EIA for Transport for London on the sharing of Greenways by disabled and non-disabled users. Recently we worked with JC Decaux – the world’s largest outdoor advertising company – to embed EIA best practice across their UK operations, enabling them to deliver world-class contracts for their public sector clients.
Equality Impact Assessments are designed to help public companies meet their due regard under the Equality Act 2010, and identify steps they can take to promote diversity.
The process should entail a systematic impact assessment of the likely (or actual) effects of company policies relating to the nine protected characteristics.
The Financial Ombudsman Service came to us determined to make equality and diversity a part of its everyday business.
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