Amicus Horizon gained our Diversity in Business Accreditation in 2012
Amicus Horizon (now called Optivo) provide over 28,000 homes for rent, low cost home-ownership and supported housing to communities across Kent, London, Surrey and Sussex. They offer training and employment opportunities to build skills, increase prospects, and promote personal growth and confidence.
For Amicus Horizon, promoting diversity made perfect business sense. Gaining our Diversity in Business Accreditation (now the DDS) demonstrated their understanding of both staff and customers: showing that they were able to respond to their needs, delivering the best services in the most effective way.
Amicus worked with our lead consultant Jo Heath over the course of three months to complete the programme and gained the highest ‘Excellence’ for the Diversity in Business Accreditation in 2012.
Amicus Horizon saw the external accreditation as a means to validate and recognise the great work they do.
The DiBA award will keep staff motivated and empowered to achieve great things within their own roles. In turn, staff will focus their commitment to improving performance and customer satisfaction.
“Working with EW Group helped us recognise how far our staff go every day to make a positive difference to people’s lives. The assessor’s coaching and support enabled us to objectively assess our strengths and weaknesses, and learn from others. This invaluable experience means we designed an improvement plan tailored to our business, our staff and our customers.”
Fiona Deal, Executive Director (Corporate Services) at Amicus Horizon